Sep 3, 2019 10:43:16 PM by Kyle K
The phone number verification system is stuck in a loop for me for me- while setting my profile up, in the phone number step, the box with my phone number has a green check next to it that says verified.
However, the next step in setting up my profile is still the 'enter code' step. On that page, I cannot input any code because there is a red error message that says I failed to verify my phone number, and must provide a different one. This sends me back to the phone number page, where my phone number is locked in with the green check mark, and I can't change it. From there it takes me back to the enter code step, and I can't seem to break out of this cycle. Help?
Sep 19, 2023 01:52:44 PM by Arjay M
Hi Solomon,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance on how to complete your phone verification.
Sep 29, 2019 11:12:51 AM Edited Sep 29, 2019 03:13:45 PM by Joanne P
HI,
When creating my profile at the end I had to verify my number and that was successful. When I tried to re-edit my profile before I can save I am asked to verify my phone number a second time, but the text box is disabled and beside it says verified. I'm a little stuck on where to go from here, so I was seeing if I can get a ticket opened.
Thanks,
Aubre**Edited for Community Guidelines**
Sep 29, 2019 03:16:59 PM by Joanne P
Hi Aubre,
Could you please try to use a different browser and see if that works? If you still encounter the same issue, please let us know. Thank you.
Sep 30, 2019 01:04:33 PM by Aubre B
Hi,
Ok, that sounds good ill also try to clear my cache. Ill let you know if I have any problems.
Thanks,
Aubre
Oct 2, 2019 04:53:02 PM by Aubre B
Hi Joanne,
So I did what you said with trying a different browser and I still ran into the same problem.
- Aubre
Oct 2, 2019 06:41:01 PM by Avery O
Hi Aubre,
I've shared your account information with the Customer Support Team, and they will reach out to you to assist you further with your concern.
Oct 6, 2019 05:57:57 PM by Avery O
I apologise for the inconvenience this has caused, Jennifer. I have shared your account information with the Customer Support Team, and they will reach out to you to assist you further with your concern.
Oct 16, 2019 01:58:59 PM by Bojan S
Thank you for reaching out to us, Dwaylon.
One of our team members will reach out to you directly to assist you with your phone verification process.
Oct 24, 2019 10:37:28 PM by Angela M
Hello Upwork!
I am having the same problem, and I have now tried to verify my phone number on two different devices. Can you please help?
Oct 24, 2019 11:06:53 PM by Avery O
Hi Angela,
I will go ahead and share your account with the Customer Support Team so that they can reach out to you and assist you further.
Nov 13, 2019 11:46:53 PM by Minish P
Hi,
I was trying to verify my phone identity, but due to maximum attempt its not allowing on my personal phone number. What should I do to get my same phone number verified ?
Nov 14, 2019 03:14:16 AM by Goran V
Hi Minish,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Nov 19, 2019 07:35:09 AM by Daniel B
I've tried with both Safari and Chrome, but I cannot send my phone number in for verification.
Nov 19, 2019 08:53:05 AM by Bojan S
Thank you for reaching out to us, Daniel.
One of our team members will reach out to you directly to assist you with your phone verification process.
Dec 1, 2019 12:16:26 PM by Dan C
Hello,
I'm having the same issue as everyone in this thread. I've tried all options - clearing the cache, a new broswer, even a new phone number.. Still stuck.
Dec 1, 2019 02:05:07 PM by Joanne P
Hi Dan,
One of our agents will reach out and assist you directly via support ticket. Thank you!
Dec 27, 2019 05:47:26 AM by Kaleab Y
Hey please, I need your help. the website asks me, again and again, to verify my number then when I enter my phone and click verify then it doesn't send SMS. Finally, it told me that I can no longer try to verify and have to contact the staff.
Dec 27, 2019 06:09:55 AM by Goran V
Hi Kaleab,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Feb 4, 2020 11:07:44 AM by Casey S
Hello. I am having a smilar issue. I think I first made this account when I had a different phone number, so I tried to go to my settings to update the information, but I just get redirected back to the profile setup page. It tells me the phone number is wrong if I input my current phone number. So, I'm stuck in a loop.
Can someone reach out to me to fix this issue?
Feb 4, 2020 11:53:11 AM by Bojan S
Hi Casey,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Feb 5, 2020 09:31:13 AM by Rebeckah F
I am having a similar issue. I am setting up my profile. After completing the first page, it asks me to verify my phone number. I type my number into the field and push the green button that says Verify Phone Number. Nothing happens. I have been having this problem for over a week. I have tried a different browser, clearing the cache etc. Could someone please contact me for assistance? Thank you!
Feb 5, 2020 10:19:19 AM by Bojan S
Hi Rebeckah,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Feb 14, 2020 04:22:26 AM by Lam N
Hi, I have the same issue. When I am waiting the verify code, I have an accident that I closed the submit verifycation tab then I can't verify my phone again.
Feb 14, 2020 04:46:46 AM by Goran V
Hi Lam,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone verification. Thank you.
Apr 21, 2020 08:27:48 AM Edited Apr 21, 2020 09:10:49 AM by Bojan S
Hi, I'm having a similar issue with phone number verification.
Whenever I type in my number, the screen immediately says "you failed to verify this number" and displays a previous number, not the one that I just typed in. It doesn't seem to have attempted to send a verification code, as the alert comes up immediately.
**Edited for community guidelines**
Apr 21, 2020 09:19:21 AM by Bojan S
Hi Minjeong,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Aug 23, 2021 05:49:41 PM by Patricia M
Aug 23, 2021 08:03:01 PM by Joanne P
Hi Patricia,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Nov 6, 2021 11:32:52 AM by Brian S
When I enter my phone number when creating my profile, it says "Something went wrong. Please try again later."
Nov 6, 2021 03:03:52 PM by Luiggi R
Hi Brian,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Nov 9, 2021 09:07:14 AM by Nathan L
I have completed the entire sign up process but when I try to verify my phone number it just says "Something went wrong, please try again." I have refreshed multiple times but nothing works.
Nov 9, 2021 09:21:57 AM by Goran V
Hi Nathan,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your number. Thank you.
Nov 12, 2021 03:53:58 PM by Chris H
When I enter my phone number to be verified (enter phone number to recieve verification code via text) I get the following message "Something went wrong. Please try again later."
Nov 12, 2021 05:26:20 PM by Joanne P
Hi Chris,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Dec 2, 2021 07:01:14 PM by Katherine K
I am trying to complete my profile and the phone number verification is failing. Every time I input my number I get an error to try again later. Please help, thanks
Dec 2, 2021 07:52:17 PM by Avery O
Hi Katherine,
I checked your account and can see that you were able to file a ticket for the same concern. I have followed up with the Customer Support Team, and they will get back to you soon to assist you further.
Dec 6, 2021 09:58:52 AM by Amanda B
Hey Avery,
I am also having the same issue. Could you please help?
Amanda
Dec 6, 2021 10:59:01 AM by Bojan S
Hi Amanda,
We’ll have one of our agents reach out to you directly to assist you with your verification process.
Thank you for reaching out to us.