Sep 3, 2019 10:43:16 PM by Kyle K
The phone number verification system is stuck in a loop for me for me- while setting my profile up, in the phone number step, the box with my phone number has a green check next to it that says verified.
However, the next step in setting up my profile is still the 'enter code' step. On that page, I cannot input any code because there is a red error message that says I failed to verify my phone number, and must provide a different one. This sends me back to the phone number page, where my phone number is locked in with the green check mark, and I can't change it. From there it takes me back to the enter code step, and I can't seem to break out of this cycle. Help?
Jan 12, 2022 09:18:34 AM by Amir R
Hi Avery and / or Goran - I'm having the same issue getting a phone code. It keeps asking me to try again later. Think you could help?
Jan 12, 2022 11:10:56 AM by Bojan S
Hi Amir,
One of our team members will reach out to you directly via email to assist you with your phone verification process.
Thank you!
Jan 24, 2022 08:43:52 AM by Derek D
I'm new to Upwork and it won't let me verify my phone number. I enter my number and it gives me an error.
Please help me someone!
Jan 24, 2022 09:27:29 AM by Andrea G
Hi Derek,
Someone from our team will reach out to you via support ticket in order to assist you further.
Dec 11, 2023 06:47:41 AM by John M
Hello, I have been trying to solve this problem for myself for a couple days now. I keep getting in a loop with support. I have a client and talent account, so my phone verification will not go through. Any help would be appreciated.
-John
Feb 1, 2022 02:40:40 PM by Shannon A
Hello,
I am having this same issue with the phone number verification. Can someone help me with this?
Kindly,
Shannon
Feb 1, 2022 07:57:13 PM by Avery O
Hi Shannon,
A Customer Support Team member will reach out to you directly to assist you further with your concern.
Oct 26, 2023 10:07:25 PM by Richard S
I cannot get past the phone number verification on page 10/10 of account setup. I click verify pin and nothing happens and I can't proceed. it says phone number must be verified.
Oct 27, 2023 12:32:43 AM by Pradeep H
Hi Richard,
Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
- Pradeep