Nov 5, 2020 08:38:19 AM Edited Nov 10, 2020 01:14:09 PM by Valeria K
I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.
Solved! Go to Solution.
Aug 26, 2020 06:50:20 AM by MichaelJ M
Hi Justine,
One of our team members will reach out to you directly via a support ticket to assist you further.
Jan 31, 2021 11:43:03 PM by Chastine M
Hello,
My sim card was lost and i have changed my mobile number. I cant update my contact # and also cant click get paid option since verification code is required. Can anyone of upwork staff help me please. Your prompt reply is very much appreciated. Thank you.
Jan 31, 2021 11:47:37 PM by Aleksandar D
Hi Chastine,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via email to assist you further.
Thank you.
Oct 7, 2020 06:36:37 AM by Shafiun M
I set up a new device and reset my older device. Unfortunately, now I can't get code anymore from the authenticator app which is my recommended security option. Yet I also can't change anything on account settings because it requires the authenticator code, it also doesn't provide alternative means to get the code whether email or through phone number. I stuck and really can't do anything on account settings, kindly assist!
Oct 7, 2020 07:00:11 AM by Aleksandar D
Hi Shafiun,
I'm sorry to hear about that. One of our team members will reach out to you directly via email to assist you further.
Thank you.
Dec 2, 2020 03:11:42 AM by Aleksandar D
Hi Nileksh,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Oct 25, 2020 08:52:57 AM Edited Oct 25, 2020 08:53:58 AM by Stacey H
Oct 25, 2020 11:55:29 AM by NikolaS N
Hi Stacey,
I am sorry for the late response. I checked and it seems that you already created a support ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Nov 5, 2020 07:24:39 AM Edited Nov 5, 2020 08:19:43 AM by Bojan S
My phone number is already linked to another account?
Nov 5, 2020 08:21:42 AM by Bojan S
Thank you for reaching out to us, Sam.
One of our team members will reach out to you directly to assist you with your phone verification process.
May 30, 2021 07:25:32 PM by Miguel Eduardo R
Hi! I have completed everything up until the point of my phone number. It says that there is already an account attached to my number but I haven't used UpWork before.
Dec 21, 2020 08:50:09 AM by Tarek H
hi it is saying my phone number is already in use in another account as well and i can't finish setting up my profile. Can someone help me please? Thanks
May 13, 2021 10:48:07 AM by Anna H
I have the same problem. Could I also please be contacted by the team? I can't finish installing my account because my phone number is already in use, apparently.
Anna
May 13, 2021 10:40:18 AM by Anna H
Hello!
I had an Upwork account before but I never used it, and I don't even use the email address I had it registered under. I deleted it last week and opened a new account—the only problem is that my old account used the same phone number as my new account, and I can't verify my new account's phone number. I keep on getting this message: "This phone number is already being used by another account" (or something to that effect). My new account is ready to go except for the phone number issue.
Thank you in advance.
Anna
May 13, 2021 10:41:49 AM by Preston H
You are not allowed to create a new freelancer account.
You may work with Upwork Customer Service to get rid of any new accounts you have created and resume use of your original account.
May 13, 2021 10:44:15 AM by Anna H
I've been trying to find a way to contact Upwork's Customer Service. Would you have a phone number for them? The bot in the Upwork Help window was no help.
May 13, 2021 11:00:36 AM Edited May 13, 2021 11:07:19 AM by Preston H
re: "I've been trying to find a way to contact Upwork's Customer Service. Would you have a phone number for them? The bot in the Upwork Help window was no help."
It is not Upwork's intention that you call Customer Support on the phone.
Try creating a Support Desk ticket.
I'll see if I can ask a moderator to intervene directly in this thread and create a ticket for you...
If you want to try something immediately:
Log in. Click on the green Question Mark icon in the bottom right hand corner of the Community Forum page. Activate the chat bot. Ask a question. Click on a button to indicate that you are a freelancer. Then type in "contact support."
May 13, 2021 11:25:19 AM by Andrea G
Hi Anna,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Aug 14, 2021 09:35:03 PM by Zavion S
Aug 14, 2021 11:09:23 PM by Pradeep H
Hi Zavion,
I'll have one of our customer support agents reach out to you directly to assist you further.
Thank you.
Pradeep.
Sep 28, 2021 11:09:57 PM by Joanne P
Hi Tyler,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jan 5, 2021 06:21:16 PM by Sarah J
I have the same issue! I would love if someone could help me, because I can't do anything until my phone number is verified.
Thanks,
Sarah
Jan 5, 2021 07:50:08 PM by Joanne P
Hi Sarah,
I've escalated your concern to the team. One of our agents will assist you directly via a support ticket.
May 13, 2021 09:20:56 AM by Nyla J
May 13, 2021 09:29:17 AM Edited May 13, 2021 09:37:33 AM by Andrea G
I’m super frustrated. Trying to contact support is ridiculous and I’m simply trying to set up my profile but keep getting told my phone number is in use by another account, so why is there not an easier way to trouble shoot the issue!? Please help me with this @ Upwork Support Team. Thanks
**Edited for Community Guidelines**
May 13, 2021 10:26:34 AM by Andrea G
Hi Nyla,
We'll have one of our agents reach out to you via support ticket in order to assist you further.
Thanks!
Jan 12, 2021 12:47:22 PM by Madeline B
Hi Andrea! I'm having the same issue with my number verification i'm not sure what to do 😕
Jan 12, 2021 02:00:05 PM by Andrea G
Hi Madeline,
One of our agents will reach out to you via support ticket in order to assist you further.
Thanks!
Mar 11, 2021 10:15:46 AM by Chris H
I am having the same issue with my phone number. It says my number is already in use.
Mar 11, 2021 10:47:01 AM by Bojan S
Hi Chris,
It looks like you were able to successfully verify your phone number. Feel free to reach back to us if you need any further assitance.
Thank you!
Mar 11, 2021 10:48:42 AM by Chris H
I had to use my personal phone number rather than my business line.
Feb 13, 2021 08:08:26 AM Edited Feb 13, 2021 08:08:47 AM by Samantha D
I'm having the same issue with my phone number, can you assist?
Feb 13, 2021 09:18:15 AM by Pradeep H
Hello Samantha,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you.
Pradeep H
Feb 17, 2021 10:35:33 AM by Daniel R
I'm having the same issue with my phone number, can you assist me?
Feb 17, 2021 11:56:21 AM by Andrea G
Hi Daniel,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!