Nov 5, 2020 08:38:19 AM Edited Nov 10, 2020 01:14:09 PM by Valeria K
I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.
Solved! Go to Solution.
Nov 27, 2020 07:48:48 AM by Andrew M
Nov 27, 2020 08:25:40 AM by Bojan S
Thank you for reaching out to us, Andrew.
One of our team members will reach out to you directly to assist you with your phone verification process.
Nov 28, 2020 01:08:25 AM by Ilana K
I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.
Nov 28, 2020 01:14:29 AM by Goran V
Hi Ilana,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number. Thank you.
Dec 2, 2020 10:42:59 AM by Bojan S
Hi Valerie,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Dec 4, 2020 10:18:10 AM by Chris C
Hello, many years ago my wife used my phone number with her Upwork account because she didn't have one at the time. Now I am trying to set up my own Upwork account but it won't let me use my own phone number to do so. It says that my number is being used on another account even though we took it off of hers a long time ago. Please let me know how I can proceed.
Dec 4, 2020 11:26:24 AM by Bojan S
Thank you for reaching out to us, Chris.
One of our team members will reach out to you directly to assist you with your phone verification process.
Dec 11, 2020 08:54:40 AM by Chris C
Thank you for your response. Its been a week now and no one has reached out to me. Can you please have someone reach out to me to help with this?
Thank you,
Chris
Dec 11, 2020 10:22:10 AM by Bojan S
Hi Chris,
A member of our team reached out to you already via email and is awaiting for your response. Kindly check the inbox of the email you used to register your Upwork account and follow up with our agent. Once they have more information about the issue you're experiencing, our agent will assist you accordingly.
Thank you!
Feb 21, 2021 11:12:13 AM by Hakeem S
Feb 21, 2021 02:26:09 PM by Aleksandar D
Hi Hakeem,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via email to assist you further.
Thank you.
Mar 16, 2021 01:05:03 PM by Andrea G
Hi Anna,
We'll have someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
May 31, 2021 04:03:25 PM by Erik C
May 31, 2021 05:58:35 PM by Joanne P
Hi Erik,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Dec 5, 2020 03:52:15 AM by Marchielhen Alexie T
PLease help me how can I erase my phone verification? i lost my phone.
Whenever I click the settings phone verification pops-up.
please help
Dec 5, 2020 06:44:16 AM by NikolaS N
Hi Marchielhen,
One of our team members will reach out to you directly via an email to assist you further with the issue you are experiencing.
Dec 6, 2020 05:04:46 AM by Cassandra M
Dec 6, 2020 07:42:18 AM by Shalaya H
Hi. I recently closed my account to create a more professional name for my upwork account. However, when I try to use my telephone number for verification, It says it is already in use. I am using the same exact email as my previous account I recently closed. Can you help?
Thank you!
Dec 6, 2020 08:38:19 AM by Jennifer M
Shalaya H wrote:Hi. I recently closed my account to create a more professional name for my upwork account. However, when I try to use my telephone number for verification, It says it is already in use. I am using the same exact email as my previous account I recently closed. Can you help?
Thank you!
Do you mean you have a fake name on your profile? Cuz it has to be the name on your ID or you'll get suspended. You're not supposed to make a new account, so if you closed it to avoid feedback or something they will tell you that you need to use the old one and close this one.
Jan 27, 2021 07:39:53 PM by Alison H
Hi,
I used my boyfriend's phone number to create my account because I had no phone service while traveling abroud and now he's trying to create his account and he just can't use his own number. I've tried to update it but it doesn't appear on my profile now. Please help!
Jan 27, 2021 09:52:29 PM by Joanne P
Hi Alison,
I've requested our team for asisstance, and one of our team members will reach out and assist you directly via a support ticket.
Dec 8, 2020 09:09:34 AM by Nicolette Q
I'm trying to open an account but my phone number is already in use and I can't create one without that... I probably opened one years ago and never did anything with it. I don't know the username or password for that pervious account but I want to open a new one with my current credentials.
Dec 8, 2020 02:35:39 PM by Josiah D
I'm trying to set up my account so that I can get started. but when i enter my phone number it says its already been used. I don't remember setting up a different account at any time and i wouldn't know the credentials to get into whatever account its talking about. How can I delete any account assosiated with my phone number without having access to the account it is being used on?
Dec 8, 2020 03:08:06 PM by Bojan S
Thank you for reaching out to us, Josiah.
One of our team members will reach out to you directly to assist you with your phone verification process.
Dec 10, 2020 07:59:50 PM by Molly C
I have had the same issue. I am trying to complete my profile but it is saying that my phone number is already in use. How can I fix this?
Dec 10, 2020 09:15:11 PM by Joanne P
Hi Molly,
I've asked our team to assist you in completing the phone verification process. One of our agents will reach out to you directly via a support ticket.
Dec 11, 2020 08:37:44 AM by Lydia H
I keep trying to log in to upwork but it says my phone number is in use by another account so I can't get past the sign up
Dec 11, 2020 08:39:17 AM by Petra R
Lydia H wrote:I keep trying to log in to upwork but it says my phone number is in use by another account so I can't get past the sign up
So you have another account (or previousy had another account) using that phone number?
Dec 11, 2020 08:42:58 AM by Lydia H
I don't think so. If I did I made it a long time go, and I tried the email address I would have used and it didn't work.
Dec 12, 2020 05:46:03 AM by Yuanjian L
Hey guys, I could not verify my phone number. A Chinese phone number has 11 digits, but I can only type in 10 digits. How can I solve this problem? In my profile, the phone number is correct, but when I tried to apply for a job, the system asked me to verify my phone number, and I could not click the button as it grayed out.
Dec 12, 2020 04:49:38 PM by Yuanjian L
Hi Nikola,
I have replied to the ticket. The problem is still not solved, but it was marked as solved. I think the phone number issue is probably a programming bug. And it's on the page of phone number verification, not other places. On my profile and bank page, I can type in 11 digits.
Best,
Yuanjian
Dec 12, 2020 05:46:03 PM by Luiggi R
Hi Yuanjian,
I'm sorry for any confusion that could've caused. I see that you followed up on the ticket and the team handling your case should be getting back to you soon. Kindly communicate through that ticket if you have any questions so that the team can assist you more effectively.
Thank you,
Dec 13, 2020 06:12:59 PM by Yuanjian L
Hi Luiggi,
Till now, there is still no one reaching me. I think they should probably mark the issue as open instead of solved. I believe this is due to a programming bug and can be solved only in two ways: (1) they manually verify my phone number; (2) they fix the bug on that page. This is urgent, as I cannot apply for any jobs at this time without the phone number verification.
Best,
Yuanjian