Says my phone number is already associated with an account

[Petra R]

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Tucker H wrote:

is there anything I can do to get my previous account closed in order to create a new one? Thanks.

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You can't create a new one, ever. You'll need to get Support to get your old one opened again, and then close this current one which isn't allowed.

[Tucker H]

Ok, thanks, how would I go about getting support to do this? I tried navigating through the website to find a solution, but couldn't find anything.

[Aleksandar D]

Hi Tucker,

One of our team members will reach out to you directly via email to assist you further with your account.

Thank you.

[Sarah W]

It says that my phone number is already associated with another account and I've tried logging in with the emails I have (in case I made one a while back that I didn't remember) and it says it needs to be set-up as a new account. It won't let me start that or a new one.

[Pradeep H]

Hello Sarah,

One of our team members has reached out to you via a support ticket to assist you further. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern.

Thank you.

Pradeep H.

[Courtney P]

Its saying that my phone number is already in use

[Joanne Marie P]

Hi Courtney,

I have escalated your concern to the team. One of our team members will reach out and assist you directly via a support ticket. 

[Edward B]

I have htis problem, too - who can help?

[Nikola S]

Hi Edward,

One of our team members already reached out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[Shua M]

I also cannot finish setting up my account, becaue it says my phone number is already in use. Can someone help me?