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Says my phone number is already associated with an account

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
241 of 286

Tucker H wrote:

is there anything I can do to get my previous account closed in order to create a new one? Thanks.


You can't create a new one, ever. You'll need to get Support to get your old one opened again, and then close this current one which isn't allowed.

052375cf
Active Member
Tucker H Member Since: Mar 3, 2021
242 of 286

Ok, thanks, how would I go about getting support to do this? I tried navigating through the website to find a solution, but couldn't find anything.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
243 of 286

Hi Tucker,

 

One of our team members will reach out to you directly via email to assist you further with your account.

Thank you.

~ Aleksandar
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itswingo
Active Member
Sarah W Member Since: Mar 5, 2021
244 of 286

It says that my phone number is already associated with another account and I've tried logging in with the emails I have (in case I made one a while back that I didn't remember) and it says it needs to be set-up as a new account. It won't let me start that or a new one.

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
245 of 286

Hello Sarah,

 

One of our team members has reached out to you via a support ticket to assist you further. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern.

 

Thank you.

Pradeep H.

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courtney_polk
Active Member
Courtney P Member Since: Mar 5, 2021
246 of 286

Its saying that my phone number is already in use

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
247 of 286

Hi Courtney,

 

I have escalated your concern to the team. One of our team members will reach out and assist you directly via a support ticket. 


-Joanne
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ebolognini
Active Member
Edward B Member Since: Mar 6, 2021
248 of 286

I have htis problem, too - who can help?

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
249 of 286

Hi Edward,

 

One of our team members already reached out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola

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95925053
Active Member
Shua M Member Since: Mar 7, 2021
250 of 286

I also cannot finish setting up my account, becaue it says my phone number is already in use. Can someone help me?