I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.
I had an Upwork account before but I never used it, and I don't even use the email address I had it registered under. I deleted it last week and opened a new account—the only problem is that my old account used the same phone number as my new account, and I can't verify my new account's phone number. I keep on getting this message: "This phone number is already being used by another account" (or something to that effect). My new account is ready to go except for the phone number issue.
Thank you in advance.
You are not allowed to create a new freelancer account.
You may work with Upwork Customer Service to get rid of any new accounts you have created and resume use of your original account.
re: "I've been trying to find a way to contact Upwork's Customer Service. Would you have a phone number for them? The bot in the Upwork Help window was no help."
It is not Upwork's intention that you call Customer Support on the phone.
Try creating a Support Desk ticket.
I'll see if I can ask a moderator to intervene directly in this thread and create a ticket for you...
If you want to try something immediately:
Log in. Click on the green Question Mark icon in the bottom right hand corner of the Community Forum page. Activate the chat bot. Ask a question. Click on a button to indicate that you are a freelancer. Then type in "contact support."
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