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Phone Number is already in use

Nikola S Moderator Member Since: Jul 2, 2020
21 of 149

Hi Stacey,


I am sorry for the late response. I checked and it seems that you already created a support ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.


~ Nikola

Active Member
Donna P Member Since: Nov 16, 2020
22 of 149

Hi, I need help with finishing my profile. It says on the phone verification that the number is already in use. I might have used it before but couldn't find any trace on my email. Is there any way I could use it with this new account?

Andrea G Moderator Member Since: Jul 7, 2020
23 of 149

Hi Donna,


Someone from our team will reach out to you via support ticket in order to assist you further.



Active Member
Lee L Member Since: Nov 22, 2020
24 of 149

I am trying to create my Upwork freelance profile but after I complete the process and press Finish the system tells me that my phone number is already being used with another account. I'm confused since I don't remember having signed in to Upwork before. Would you kindly advise what I should do?


**Edited for Community Guidelines**

Aleksandar D Moderator Member Since: Mar 23, 2019
25 of 149

Hi Lee,


One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

~ Aleksandar
Active Member
Andrew M Member Since: Nov 27, 2020
26 of 149
phone number being used by another account
please help.. trying to register for account. 
Bojan S Moderator Member Since: Mar 9, 2018
27 of 149

Thank you for reaching out to us, Andrew.


One of our team members will reach out to you directly to assist you with your phone verification process.

~ Bojan
Active Member
Ilana K Member Since: Nov 28, 2020
28 of 149

I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.

Goran V Moderator Member Since: Mar 24, 2017
29 of 149

Hi Ilana,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number. Thank you.

Active Member
Shafiun M Member Since: Jul 14, 2019
30 of 149

I set up a new device and reset my older device. Unfortunately, now I can't get code anymore from the authenticator app which is my recommended security option. Yet I also can't change anything on account settings because it requires the authenticator code, it also doesn't provide alternative means to get the code whether email or through phone number. I stuck and really can't do anything on account settings, kindly assist!