Phone Number is already in use

[Nikola S]

Hi Stacey,

I am sorry for the late response. I checked and it seems that you already created a support ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[Donna P]

Hi, I need help with finishing my profile. It says on the phone verification that the number is already in use. I might have used it before but couldn't find any trace on my email. Is there any way I could use it with this new account?

[Andrea G]

Hi Donna,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[Lee L]

I am trying to create my Upwork freelance profile but after I complete the process and press Finish the system tells me that my phone number is already being used with another account. I'm confused since I don't remember having signed in to Upwork before. Would you kindly advise what I should do?

**Edited for Community Guidelines**

[Aleksandar D]

Hi Lee,

One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

[Andrew M]

phone number being used by another account

please help.. trying to register for account. 

[Bojan S]

Thank you for reaching out to us, Andrew.

One of our team members will reach out to you directly to assist you with your phone verification process.

[Ilana K]

I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.

[Goran V]

Hi Ilana,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number. Thank you.

[Shafiun M]

I set up a new device and reset my older device. Unfortunately, now I can't get code anymore from the authenticator app which is my recommended security option. Yet I also can't change anything on account settings because it requires the authenticator code, it also doesn't provide alternative means to get the code whether email or through phone number. I stuck and really can't do anything on account settings, kindly assist!