Phone Number is already in use

[Aleksandar D]

Hi Shafiun,

I'm sorry to hear about that. One of our team members will reach out to you directly via email to assist you further.

Thank you.

[Nileksh D]

Hi there, 

I have the same issue. Can anyone help me to fix it?

[Aleksandar D]

Hi Nileksh,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[Valerie G]

Phone number already being used error. Please help

[Bojan S]

Hi Valerie,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[Chris C]

Hello, many years ago my wife used my phone number with her Upwork account because she didn't have one at the time. Now I am trying to set up my own Upwork account but it won't let me use my own phone number to do so. It says that my number is being used on another account even though we took it off of hers a long time ago. Please let me know how I can proceed. 

[Bojan S]

Thank you for reaching out to us, Chris.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[Chris C]

Thank you for your response. Its been a week now and no one has reached out to me. Can you please have someone reach out to me to help with this? 

Thank you,

Chris

[Bojan S]

Hi Chris,

A member of our team reached out to you already via email and is awaiting for your response. Kindly check the inbox of the email you used to register your Upwork account and follow up with our agent. Once they have more information about the issue you're experiencing, our agent will assist you accordingly.

Thank you!

[Marchielhen Alexie T]

PLease help me how can I erase my phone verification? i lost my phone. 

Whenever I click the settings phone verification pops-up.

please help