Phone Number is already in use

[Nikola S]

Hi Marchielhen,

One of our team members will reach out to you directly via an email to assist you further with the issue you are experiencing. 

[Cassandra M]

I never get a text to verify my cell number so I can't finish creating my profile. It's a cell # that I've had for years and I get all of my other text messages. Just nothing from Upwork.

[Nikola S]

Hi Cassandra,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[Shalaya H]

Hi. I recently closed my account to create a more professional name for my upwork account. However, when I try to use my telephone number for verification, It says it is already in use. I am using the same exact email as my previous account I recently closed. Can you help?

Thank you!

[Jennifer M]

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Shalaya H wrote:

Hi. I recently closed my account to create a more professional name for my upwork account. However, when I try to use my telephone number for verification, It says it is already in use. I am using the same exact email as my previous account I recently closed. Can you help?

Thank you!

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Do you mean you have a fake name on your profile? Cuz it has to be the name on your ID or you'll get suspended. You're not supposed to make a new account, so if you closed it to avoid feedback or something they will tell you that you need to use the old one and close this one.

[Nikola S]

Hi Shalaya,

One of our team members will reach out to you directly via a support ticket to assist you further with updating your phone number. You can access your tickets on this page.

[Shalaya H]

Thank you Nikola

[Karan S]

Hi, 

I joined upwork today, and was trying to sign up for different jobs. I was prevented from doing so, as my number was not updated. 

Upwork would not let me update my number as it is currently being used by another profile, how could I change this/encounter this? 

[Virginia F]

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Karan S wrote:

Hi, 

I joined upwork today, and was trying to sign up for different jobs. I was prevented from doing so, as my number was not updated. 

Upwork would not let me update my number as it is currently being used by another profile, how could I change this/encounter this? 

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How/why is your number being used by another profile?

[Karan S]

I'm not too sure as why my numbers being used. This is the first I am hearing of it. 

There might have been the odd-chance that I did create an account with upwork a while back but did not use it after the initial registration and email address.