Phone Number is already in use

[Karan S]

I'm not too sure as why my numbers being used. This is the first I am
hearing of it.

There might have been the odd-chance that I did create an account with
upwork a while back but did not use it after the initial registration and
email address.

[Virginia F]

Karan S wrote:
I'm not too sure as why my numbers being used. This is the first I am
hearing of it.

There might have been the odd-chance that I did create an account with
upwork a while back but did not use it after the initial registration and
email address.

---

Then you'd better get that straightened out, as you are not allowed to have more than one account.

[Karan S]

Is there no way to cancel the old account and move to this one?

[Avery O]

Hi Karan, 

I looked into this and can confirm that you have two accounts on Upwork, one of which was created 5 months ago with another email address. If you remember the login credentials for the old account, kindly login to the account and close it to comply with the Upwork Terms of Service. Let me know if this is going to be an issue for you, so that I can assist you further.

[Karan S]

Hey, I’m sorry I don’t remember which account or email it was on.

[Avery O]

Thanks for confirming this, Karan. I'll share your account information with the Customer Support Team so that they can get in touch with you and assist you further.

[Serg T]

I have a similar issue as well, would love your customer support.

[Joanne Marie P]

Hi Serg, 

One of our team members will reach out to you directly to assist you in completing the phone verification process. Thank you!

[Leticia G]

I am trying to sign in because I don't remember my previous account, and I have the same problem. "This number is being used by another account. Please provide a different number." 

[Bojan S]

Thank you for reaching out to us, Leticia.

One of our team members will reach out to you directly to assist you with your phone verification process.