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Phone number already in use, but already deleted by previous user

Active Member
David-Christian H Member Since: Feb 21, 2019
1 of 4

I am trying to register with my phone number. I can't because it is "already in use". However, the person who used it previously has already removed it from their account. Could you make the phone number available again / update your database? Please advise! Thanks in advance!

Community Guru
Virginia F Member Since: Feb 15, 2016
2 of 4

David-Christian H wrote:

I am trying to register with my phone number. I can't because it is "already in use". However, the person who used it previously has already removed it from their account. Could you make the phone number available again / update your database? Please advise! Thanks in advance!


What do you mean ... "the person who used it previously"? If you had another account, you cannot created a second account.

Community Guru
Petra R Member Since: Aug 3, 2011
3 of 4

Virginia F wrote:

David-Christian H wrote:

I am trying to register with my phone number. I can't because it is "already in use". However, the person who used it previously has already removed it from their account. Could you make the phone number available again / update your database? Please advise! Thanks in advance!


What do you mean ... "the person who used it previously"? If you had another account, you cannot created a second account.


Maybe the same US number is being used to verify US location for more than one account...

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Hi David-Christian,

 

I've shared your concern with our support team and one of our agents will reach out to you directly to assist you with your phone verification processes. Thank you.

~ Bojan
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