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Phone verification issue

9d44ef58
Active Member
Steven R Member Since: May 5, 2020
1 of 10

Hi,

 

I'm trying to set up a new account as a freelancer but it's my phone number was registered to an old account which I thought I canceled already. Is it possible to use my personal number again for my new account??

lysis10
Community Guru
Jennifer M Member Since: May 17, 2015
2 of 10

No you have to reopen the old account.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
3 of 10

Hi Steven, 

I'm sorry for the delay. A member of the team will reach out to you with more information regarding your concern. 


~ Avery
Upwork
9d44ef58
Active Member
Steven R Member Since: May 5, 2020
4 of 10

Thanks!

9d44ef58
Active Member
Steven R Member Since: May 5, 2020
5 of 10

Hi Avery,

 

I still haven't received any help on this. How long will it take?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 10

I apologize for the delay in receiving an update, Steven.

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.

 

Thank you for your patience.

~ Bojan
Upwork
9d44ef58
Active Member
Steven R Member Since: May 5, 2020
7 of 10

Hello Bojan,

 

Still never got assistance with this. I think someone created an account using my phone number and I cannot create an account because of it!!!!!!

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 10

Hi Steven,

 

A member of our team reached out to you already via email and is awaiting for your response. Kindly check the inbox of the email you used to register your Upwork account and follow up with our agent. Once they have more information about the issue you're experiencing, our agent will assist you accordingly.

 

Thank you.

~ Bojan
Upwork
9d44ef58
Active Member
Steven R Member Since: May 5, 2020
9 of 10

Hi Bojan,

 

I don't know what email was used to verify my phone number. I did not authorize the use of my personal phone number to create an account so I cannot reply through that email. Not sure how this happened!!! Please help me. Thanks.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
10 of 10

Hi Steven,

 

I checked, and I can confirm that our team reached out to you already. You may want to check the email address that you frequently use to verify the email address you use on Upwork. Thank you!

~ Joanne
Upwork