I'm trying to set up a new account as a freelancer but it's my phone number was registered to an old account which I thought I canceled already. Is it possible to use my personal number again for my new account??
I apologize for the delay in receiving an update, Steven.
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly as soon as possible.
Thank you for your patience.
A member of our team reached out to you already via email and is awaiting for your response. Kindly check the inbox of the email you used to register your Upwork account and follow up with our agent. Once they have more information about the issue you're experiencing, our agent will assist you accordingly.
I don't know what email was used to verify my phone number. I did not authorize the use of my personal phone number to create an account so I cannot reply through that email. Not sure how this happened!!! Please help me. Thanks.
I checked, and I can confirm that our team reached out to you already. You may want to check the email address that you frequently use to verify the email address you use on Upwork. Thank you!
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