I am trying to complete my profile and when I upload my photo - it does upload successfully - I get an error message in red saying it cannot detect my face. I have tried several times, several photos, and I have erased the metadata along with rotating it and it still can't detect my face.
Does anyone know how to fix this so I can post my profile?
I have attached one of the photos.
Thank you for your help!
Solved! Go to Solution.
We do require users to set their profile photos in a way that clearly shows their head and neck. Could you try using a different photo, or retaking the picture so that it clearly shows your face, neck, and/or shoulders?
I have tried several photos with my head and neck, and I don't wear glasses. None of these work. Is there a way I can send my photo to a real person for them to have a look at?
@Sandy E wrote:
Thanks for your reply. I really do not want to put a close up photo showing all the blemishes on my face. Does this mean I can't use UpWork at all?
Sandy, check your PMs in the top left hand corner of the screen.
Hello! I'm having the same trouble as her, I'm trying to use the same profile picture that I use for professional work, I'd really really like to keep using it as I feel identified with it.
Hello, I've been trying to upload photos to my profile but it keeps telling me my face isn't detected. Most of these images you can clearly see my face. I would really rather not have to take an awkward looking dead on photo because it will look funny and I won't feel comfortable with having that as my photo. Could you please make this my profile photo?