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Photo

Community Guru
Lanie M Member Since: Jun 24, 2015
31 of 49

Hi Jimmy,

 

Do you see an error when you try to upload your picture? What kind of error is it? Can you please provide a screenshot? 

Lanie M
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Active Member
Arshad M Member Since: Jul 15, 2017
32 of 49

Hi,

 

I am not able to upload the picture, tried many times...

 

Following message is shown even picture is 250px by 250px

 

Community Guru
Lanie M Member Since: Jun 24, 2015
33 of 49

Hi Arshad,

 

A member of our team will contact you directly to assist you with the isue you encounter when uploading your profile photo.

Lanie M
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Active Member
Arshad M Member Since: Jul 15, 2017
34 of 49

Ok,

Active Member
Valerie L Member Since: Aug 8, 2017
35 of 49

Same problem, getting the same error message over and over. I picked a not-too-dark image which is at least 250x250px and is of my face. See attached screenshot of error message - note there is no specific error type mentioned.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
36 of 49

Hi Valerie, 


An agent from the Customer Support Team will reach out to you via email to help resolve this issue. 


-Avery
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Active Member
Boni L Member Since: Aug 20, 2017
37 of 49

Hi, the same happened to me. I tried changing with other pictures, the same still happened. I refreshed the page, cache, and changing browser, it didn't work as well. Thank you.

Active Member
Boni L Member Since: Aug 20, 2017
38 of 49

nevermind, fix it somehow. thanks

Community Guru
Lanie M Member Since: Jun 24, 2015
39 of 49

Hi Boni,

 

A member of our team will reach out to you directly to further assist you with uploading your Profile Photo.

Lanie M
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Active Member
Milton F Member Since: May 6, 2018
40 of 49

Hi

 

I am currently having the same error and can't finish creating my profile

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