May 11, 2018 04:23:18 AM by Omar O
Hi everyone, today I wanted to upgrade my freelancer account from a 'Free Basic' membership to a 'Plus' membership plan, my account was charged with the 10$ fees but on Upwork I got a 'payment rejected' message and of course my account didnt upgrade.
How can I contact the admins since I did not find any link/email to request help!
Thank you
May 11, 2018 04:35:21 AM by Goran V
Hi Omar,
One of our team members will contact you directly and assist you further. Thank you!
May 11, 2018 04:38:03 AM by Omar O
Thank you for your fast reply. It's getting a bit urgent as I just got a message from my bank saying that a new payment is in process !
May 11, 2018 04:40:50 AM by Goran V
Hi Omar,
Just to confirm that the charges on our end were accepted. Please double check with your bank about the charges on your account. Thank you!
May 11, 2018 04:47:43 AM by Omar O
The first payment was succesfully made and I can see the receip with operation number and stuff ( it contains "MembeUpwork.com" so no doubt). I'll let you know about the second transaction.
There may be two payments because I tried twice and got the "payment rejected" message twice.