Apr 27, 2020 03:22:26 PM by Lorretta C
OK I am having trouble uploading an image small enough to fit in the screen. I have seen the note about 690 pixels and have resized my image to suit. However, it is still too big, and then I see the edit option in the top right hand corner, and although I put the scale to your widest option - sliding to the left it still is too big for your window. I cannot show how to background swap and my editing skills without showing all of my image.
Apr 27, 2020 05:26:06 PM by Avery O
Hi Lorretta,
I can see that you were able to add this model's other photo in your portfolio. The minimum dimensions for images are 400px width x 300px height , however 1000px width x 750px height is recommended. The maximum size is 5 MB for the thumbnail and 25 MB for attachments.
Could you please try resizing your photo accordingly to see if you are able to add the whole photo instead of a cropped version? Let us know if you need further help!
Apr 27, 2020 05:46:47 PM by Lorretta C
Apr 27, 2020 08:47:25 PM by Avery O
Hi Lorretta,
It looks like the file you are uploading does not meet the recommended minimum dimensions for images - 400px width x 300px height , or 1000px width x 750px height. Is it possible to upload a file that has this width and height?
Apr 27, 2020 08:54:47 PM by Lorretta C