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Problem loggin in

Active Member
Alfredo H Member Since: Jan 20, 2020
1 of 6

Hi, UpWork

 

One of my teammates tried to log in with her account. The user was correct but when she tried to write her password it says that it's incorrect (the password was saved with Chrome Explorer and was never changed). We tried to reach out to you with a support ticket but we never received a confirmation email or an answer. We need to hire someone who we already have talked to through that account.

 

By the way, this email that I registered is the one that I put as secondary to contact.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 6

Hi Alfredo,

 

Could you please advise your teammate to try using this form provided in this help article to reset their password or security question.

 

Thank you!

~ Bojan
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Active Member
Alfredo H Member Since: Jan 20, 2020
3 of 6
Hi!

This is the form we already filled, but we never received an answer or
confirmation. Should we fill it again with the same data?
Also, we tried with "Forgot password" and it says that the email is wrong.
We also checked in spam.

Thank you.
Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 6

Hi Alfredo, 

I'm sorry for the delay as I had to locate the account that you are referring to on your post. I have shared this with the Customer Support Team and they will reach out to your teammate directly through an email to assist him further.


-Avery
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Active Member
Alfredo H Member Since: Jan 20, 2020
5 of 6

Hi.

The email for this user is: **edited for Community Guidelines**
And the user is **edited for Community Guidelines**
Can you confirm to me this is the one we're talking about?

Thank you.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
6 of 6

Hi Alfredo, 


The team will reach out to the account user directly to assist him. 


-Avery
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