Jan 20, 2020 02:33:56 PM by Alfredo H
One of my teammates tried to log in with her account. The user was correct but when she tried to write her password it says that it's incorrect (the password was saved with Chrome Explorer and was never changed). We tried to reach out to you with a support ticket but we never received a confirmation email or an answer. We need to hire someone who we already have talked to through that account.
By the way, this email that I registered is the one that I put as secondary to contact.
Jan 20, 2020 02:50:11 PM by Bojan S
Could you please advise your teammate to try using this form provided in this help article to reset their password or security question.
Jan 20, 2020 03:15:53 PM by Alfredo H
Jan 20, 2020 07:00:24 PM by Avery O
I'm sorry for the delay as I had to locate the account that you are referring to on your post. I have shared this with the Customer Support Team and they will reach out to your teammate directly through an email to assist him further.
Jan 20, 2020 07:08:15 PM Edited Jan 20, 2020 08:30:55 PM by Avery O
The email for this user is: **edited for Community Guidelines**
And the user is **edited for Community Guidelines**
Can you confirm to me this is the one we're talking about?
Jan 20, 2020 08:42:06 PM by Avery O
The team will reach out to the account user directly to assist him.