Aug 1, 2020 08:20:14 AM by Fadipe M
Aug 1, 2020 09:35:05 AM by Joanne P
Hi Fadipe,
I checked your account, and it seems like you were able to chat with our team already and they have provided you the link to where you can proceed with the video call. Please let us know if you need further assistance. Thank you.
Nov 5, 2020 01:44:17 PM by Fahad k
I have the same issue. kindly provide me a link I only have 1 day for verification
Nov 5, 2020 02:29:52 PM by Andrea G
Hi Fahad,
I checked and it looks like our team is reviewing your ID at the moment. Please allow up to 1 business day for the review and you should be able to complete your Video Verification afterward. If there are any problems with your ID our team will contact you directly in order to assist you.
Thanks!
Nov 5, 2020 10:52:45 PM by Nerizza Jane C
Hi! Having the same problem, please assist too. I already got my ID approved, just my video chat part I was having trouble with. Thank you.
Nov 5, 2020 11:05:09 PM by Goran V
Hi Nerizza,
Are you receiving any errors on your end when you`re trying to complete the second step?
I would recommend to try and clear your cache and cookies or login via Firefox to complete the process. Thank you.
Jan 14, 2021 11:23:52 PM by Rositsa H
Jan 14, 2021 11:40:11 PM by Goran V
Hi Rositsa,
Could you try logging in via Firefox to complete the verification? If you`re still experiencing the same problem after this, let me know. Thank you.