Problem with accounts

[#1]

Hello, I have a gmail account and I believe that I created a profile here last year using that gmail address and I didnt use it.

Recently I decided to come back to upwork... When I try to log in with my gmail address, it doesnt recognize it. Also, if I try to create new account using this same gmail address, it says it is already in use. Can you help me?

Right now I am using account created by a hotmail address. I need to change my email address so that I can connect upwork profile with paypal account which is on gmail. Please help me with this! Thank you very much,

Greetings from Bosnia

[#2]

Hi Amir,

I'm not sure if it would be better to submit a ticket to Customer Service to find out about the old account. I'm not sure how quickly questions are answered here, so submitting a ticket might be faster.

Here are some instructions about how to do that that one of the other freelancers posted. I think the options you might choose after clicking the "get help" button are "account" and then choose "other" in the pulldown menu.

I hope that helps. It's not the most straightforward system to navigate.

https://community.upwork.com/t5/Coffee-Break/Submit-CS-Ticket-An-Easier-Way/m-p/434207#M35797

[#3]

Hi Renata, 

Thank you very much for your kindness. Valeria offered to solve the situation. 

Kind regards, 

[#4 · Accepted solution]

Hi Amir, I was able to locate the original account of yours registered with gmail address. It looks like you closed that account. Would you like us to re-open that account so you could use it again? You will then be able to close the new account you created.

[#5]

Hello Valeria,

Thank you very much for your help. I think I should keep this new account because I have already started applying for jobs. 

Can you deactivate and delete the old gmail account? That way I can enter that same gmail address into this new account. I need it because of paypal. 

Thank you very much

Greetings from Bosnia

[#6]

Amir,

Unfortunately, once an email address is registered with an Upwork account, it can't be unlinked from it and can't be used with other accounts. That's why, we can only offer to re-open your original account and close the new one.

[#7]

Oh, so sorry to hear that 😞 😞

But what do I do with these applications I made on this new account? 

Or maybe, if you re activate my old account, then I could change email there... and then my gmail would be free to use here? Could that be?

thank you for helping me

[#8]

Amir,

Even if you change an email on your old account, the original email you register with it will still be linked with it and won't be able to be added to the new account. In order to close your new account, you'll need to withdraw the proposals. Once we re-open your old account, you should be able to use to send proposals to jobs. Please, confirm if you'd like us to proceed with re-opening your account.

[#9]

oh ok, do it then.... 

Shall I deactivate this new account or you will do it ?

[#10]

Hello,

Ok, I am ready. You can activate my old account. 

Thanks

[#11]

Hi Amir,

Thank you for confirming, our team will follow up with you soon and assist you with closing the new account and reopening your original one.

[#12]

Thank you Vladimir,

[#13]

Hi Vladimir G,

I deleted my original account (client account) because I didn't want to create a client account but a freelance account. But when creating a new account (freelance account), I could not reuse my email address (from the deleted client account). How to do ?

Thank you in advance

[#14]

Hi Charles,

Each user is only allowed one account, but both freelancer and client contexts can exist under the same account. I will send you a private message to work on resolving this. 

[#15]

Hi Valeria

I deleted my original account (client account) because I didn't want to create a client account but a freelance account. But when creating a new account (freelance account), I could not reuse my email address (from the deleted client account). How to do ?

Thank you in advance

[#16]

Hi Charles,

Please check your private messages here in the Community.

[#17]

Hello ma'am!
I made an acoount using my gmail but then closed that account without using it because i wanted my user name changed according to the one on gmail.. 
Can you please re-activate that account now?

[#18]

Hi Hamna,

Could you please click on my picture next to this post and send me a private message with more info about the account you need help with?

Thanks!

[#19]

Hello Aizaz here I am having the same issue can you please help me with it? I want to reopen my account.

[#20]

Hi Aizaz,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

[#21]

Ok sir the account which I wish to reopen is registered with the email below:-

**Edited for Community Guidelines**

[#22]

i want to reopen my Upwork account with my google linked id 

**Edited for Community Guidelines**

[#23]

Hi Muhammad Rehan,

One of our team members will reach out to you directly via a support ticket to assist you further.

[#24]

Hello, can I re-open my previous account that I accidentally delete

[#25]

Hi Oliven,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your original account. Thank you.