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Problem with accounts

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Active Member
Amir D Member Since: Nov 30, 2017
1 of 17

Hello, I have a gmail account and I believe that I created a profile here last year using that gmail address and I didnt use it.

 

Recently I decided to come back to upwork... When I try to log in with my gmail address, it doesnt recognize it. Also, if I try to create new account using this same gmail address, it says it is already in use. Can you help me?

 

Right now I am using account created by a hotmail address. I need to change my email address so that I can connect upwork profile with paypal account which is on gmail. Please help me with this! Thank you very much,

Greetings from Bosnia

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Community Guru
Renata S Member Since: Jun 10, 2014
2 of 17

Hi Amir,

I'm not sure if it would be better to submit a ticket to Customer Service to find out about the old account. I'm not sure how quickly questions are answered here, so submitting a ticket might be faster.

Here are some instructions about how to do that that one of the other freelancers posted. I think the options you might choose after clicking the "get help" button are "account" and then choose "other" in the pulldown menu.

I hope that helps. It's not the most straightforward system to navigate.

https://community.upwork.com/t5/Coffee-Break/Submit-CS-Ticket-An-Easier-Way/m-p/434207#M35797

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Active Member
Amir D Member Since: Nov 30, 2017
3 of 17

Hi Renata, 

Thank you very much for your kindness. Valeria offered to solve the situation. 

 

Kind regards, 

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
BEST ANSWER
4 of 17
Hi Amir, I was able to locate the original account of yours registered with gmail address. It looks like you closed that account. Would you like us to re-open that account so you could use it again? You will then be able to close the new account you created.
~ Valeria
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View solution in original post

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Active Member
Amir D Member Since: Nov 30, 2017
5 of 17

Hello Valeria,

 

Thank you very much for your help. I think I should keep this new account because I have already started applying for jobs. 

Can you deactivate and delete the old gmail account? That way I can enter that same gmail address into this new account. I need it because of paypal. 

Thank you very much

Greetings from Bosnia

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
6 of 17

Amir,

 

Unfortunately, once an email address is registered with an Upwork account, it can't be unlinked from it and can't be used with other accounts. That's why, we can only offer to re-open your original account and close the new one.

~ Valeria
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Active Member
Amir D Member Since: Nov 30, 2017
7 of 17

Oh, so sorry to hear that Smiley Sad Smiley Sad

 

But what do I do with these applications I made on this new account? 

 

Or maybe, if you re activate my old account, then I could change email there... and then my gmail would be free to use here? Could that be?

thank you for helping me

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
8 of 17

Amir,

 

Even if you change an email on your old account, the original email you register with it will still be linked with it and won't be able to be added to the new account. In order to close your new account, you'll need to withdraw the proposals. Once we re-open your old account, you should be able to use to send proposals to jobs. Please, confirm if you'd like us to proceed with re-opening your account.

~ Valeria
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Active Member
Amir D Member Since: Nov 30, 2017
9 of 17

oh ok, do it then.... 

 

Shall I deactivate this new account or you will do it ?

 

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Active Member
Amir D Member Since: Nov 30, 2017
10 of 17

Hello,

Ok, I am ready. You can activate my old account. 

 

Thanks