Showing results for 
Search instead for 
Did you mean: 

Problems with setting up profile. Does not recognise my address!

Active Member
Helen A Member Since: Feb 27, 2019
11 of 14

Joanne, I've managed to negotiate the address part, but I am unable to access the fields which require my English proficiency and my weekly time availability. I click on the box but it comes up with a string of characters which do not allow me to access the box. Do you have any suggestions please?  Thank you so much. Helen

Goran V Moderator Member Since: Mar 24, 2017
12 of 14

Hi Helen,


Please clear your cache and cookies or log in with another browser, if you`re still experiencing the same problem after this let me know what type of browsers did you used. Thank you.

Active Member
Jennifer H Member Since: Apr 10, 2019
13 of 14

I need someone to help me I can't finish my profile because its asking for an apartment number and I don't live in an apartment.

Bojan S Moderator Member Since: Mar 9, 2018
14 of 14

Hi Jennifer,


Please, try to click on the field above the street field which is greyed, click the one with text ''Start typing your address'' and you will be able to update your address information.

Let us know if you have any other questions and please check this help article for more information on how to update your profile photo.


Thank you.

~ Bojan