Profile Builder - Phone Security Code Never Sent

[vincentgunawan]

I recently in the process of building an UpWork account and when I got to the last step of entering my phone number. It said that it has sent a security code to my specified phone number.

However, I never received the security code message on my phone. I tried re-entering my phone number and repating the process of resending the code until it gave me an error but still no security code was sent.

Is there a way to resolve this issue? I want to be able to finish my profile 

[JoanneP]

Hi Vincent,

I've shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

[jeffdt]

I don't even know how to post into this community except here.  My security code is not showing either

[JoanneP]

Hi Jeff,

I'm sorry for the trouble you had. I'd just like to confirm, did you receive a notification about a code being sent to your phone but it was never sent? Could you please share more information?