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Profile Picture Uploading Issue

Active Member
Lely E Member Since: Oct 6, 2020
1 of 11

Good Evening from Bali

I have been trying to set up an Upwork account; and as per Upwork Terms: 
1. I Uploade my Own picture minimum 250X250 pxhowever.
2. I have ensured the image I tried to upload is in .jpg, .jpeg, .gif, .png format
3. It's a clear photo of myself , not a long shot and myface is clearly visible and it's in professional shot

However whenever I go to upload a profile picture, I receive an error message saying that I should pick another picture. I have tried several different pictures on both Google Chrome and Microsoft Edge, but none of them have been accepted. How do I get past this issue?

Thank you, 

Andrea G Moderator Member Since: Jul 7, 2020
2 of 11

Hi Lely,


Could you please send a screenshot of the error message you're receiving so we can check on this?



Active Member
Lely E Member Since: Oct 6, 2020
3 of 11

Hi Andrea, 
attached is the screenshot 
Thanks and I look forwrd to hearing from you soon 

Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 11

Hi Lely,


I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket

Active Member
Qasim A Member Since: Nov 24, 2020
5 of 11

please help me out in uploading my profile picture. Thanks

Aleksandar D Moderator Member Since: Mar 23, 2019
6 of 11

Hi Qasim,


Could you please let us know if you are receiving any error while trying to upload your profile picture? Could you please share a screenshot so that we can take a look?

Thank you.

~ Aleksandar
Active Member
Samreen S Member Since: Dec 1, 2020
7 of 11

i also have same issue with my profile pic i can not upload it please resolve my issue

Goran V Moderator Member Since: Mar 24, 2017
8 of 11

Hi Samreen,


Please try clearing your cache and cookies or logging in with another browser to upload your image. Thank you.

Ace Contributor
Naheed M Member Since: Sep 29, 2020
9 of 11

Hi Lely E,

I am sorry to hear that even after fulfilling all the requirements, your picture is not being uploaded.

Don't worry about that, sometimes it happens. Just leave this process for a while and do it again. 

It will be accepted in 2, 3 attempts. I have faced this issue and I did as I told you.





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Active Member
Shrady P Member Since: Nov 19, 2020
10 of 11

I tried do it multiple time but didnt work . please advise