Oct 6, 2020 08:59:33 AM by Lely E
Apr 1, 2021 04:42:17 PM by Joanne Marie P
Hi Rose,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jan 25, 2021 04:06:37 AM by Oola P
I've tried the recommended clearing of my cache and cookies, making the photo square (250 by 250 pixels) as well as logging-in and attempting to upload on another browser, but I'm still having problems.
This is the photo I'm trying to upload. As you can see the contrast is decent and my face is clear and bright. I can of course try another photo with my bangs out of the way and my glasses removed, but a photo like this should be able to be used as a profile picture - it's just not being reconized as a face by the AI.
Could Upwork suport please look into why this photo won't upload?
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