Oct 6, 2020 08:59:33 AM by Lely E
Good Evening from Bali
I have been trying to set up an Upwork account; and as per Upwork Terms:
1. I Uploade my Own picture minimum 250X250 pxhowever.
2. I have ensured the image I tried to upload is in .jpg, .jpeg, .gif, .png format
3. It's a clear photo of myself , not a long shot and myface is clearly visible and it's in professional shot
However whenever I go to upload a profile picture, I receive an error message saying that I should pick another picture. I have tried several different pictures on both Google Chrome and Microsoft Edge, but none of them have been accepted. How do I get past this issue?
Thank you,
lely
Solved! Go to Solution.
Oct 6, 2020 10:20:39 AM by Naheed M
Hi Lely E,
I am sorry to hear that even after fulfilling all the requirements, your picture is not being uploaded.
Don't worry about that, sometimes it happens. Just leave this process for a while and do it again.
It will be accepted in 2, 3 attempts. I have faced this issue and I did as I told you.
Best,
Thanks
Naheedmir
Oct 6, 2020 09:53:38 AM by Andrea G
Hi Lely,
Could you please send a screenshot of the error message you're receiving so we can check on this?
Thanks!
Oct 6, 2020 09:30:10 PM by Lely E
Hi Andrea,
attached is the screenshot
Thanks and I look forwrd to hearing from you soon
Oct 6, 2020 11:12:25 PM by Joanne P
Hi Lely,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Nov 25, 2020 12:53:41 AM by AleksandarD A
Hi Qasim,
Could you please let us know if you are receiving any error while trying to upload your profile picture? Could you please share a screenshot so that we can take a look?
Thank you.
Dec 1, 2020 03:47:40 AM by Samreen S
i also have same issue with my profile pic i can not upload it please resolve my issue
Dec 1, 2020 03:57:58 AM by Goran V
Hi Samreen,
Please try clearing your cache and cookies or logging in with another browser to upload your image. Thank you.
Oct 6, 2020 10:20:39 AM by Naheed M
Hi Lely E,
I am sorry to hear that even after fulfilling all the requirements, your picture is not being uploaded.
Don't worry about that, sometimes it happens. Just leave this process for a while and do it again.
It will be accepted in 2, 3 attempts. I have faced this issue and I did as I told you.
Best,
Thanks
Naheedmir
Nov 19, 2020 12:22:35 AM by Goran V
Hi Shrady,
Are you receiving any errors on your end?
I would suggest to try and resize your image to 250x250 or login via another browser to try and upload your profile image. Thank you.
Jan 25, 2021 05:08:54 AM by Oola P
Hi, who is Shrady, please? I already tried resizing the image. Thank you 🙂
Apr 1, 2021 03:01:08 PM by Rose S
I am also experiencing this issue. I have tried in multiple browsers and private browsing windows. I can't to seem to find any other support contact so posting on here and hoping someone can help.
Apr 1, 2021 04:42:17 PM by Joanne P
Hi Rose,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Apr 23, 2021 12:25:56 PM by Curtis B
This is happening to me as well. Seems to be an ongoing issue. I've tried 4 different pitures to no avail. Any other suggestions? Doing it miltiple times in different browsers did not help. FYI, I am not wearing sun glasses, these are perscription glasses.
Apr 23, 2021 01:35:52 PM by Bojan S
Hi Curtis,
We’ll have one of our agents reach out to you via a support ticket to assist you with uploading your profile photo.
Thank you for reaching out to us.
Mar 8, 2022 02:40:28 AM by Jona M
Hello! I already tried this and resized my photo to 250x250px and it still did not work. Also cleared cache and used different browsers.
Jan 25, 2021 04:06:37 AM by Oola P
I've tried the recommended clearing of my cache and cookies, making the photo square (250 by 250 pixels) as well as logging-in and attempting to upload on another browser, but I'm still having problems.
This is the photo I'm trying to upload. As you can see the contrast is decent and my face is clear and bright. I can of course try another photo with my bangs out of the way and my glasses removed, but a photo like this should be able to be used as a profile picture - it's just not being reconized as a face by the AI.
Could Upwork suport please look into why this photo won't upload?
Jan 25, 2021 05:07:53 AM by Goran V
Hi Oola,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your profile image. Thank you.
Jan 25, 2021 05:39:30 AM by Oola P
Thank you for your assistance! I look forward to hearing what the support team has to say.
Jan 14, 2022 05:19:28 AM by Daniel R
Hi there & pozdrav, Gorane,
I have the exact same problem. No matter what photo I use, no matter its size (within the limits), no matter what allowed file type I use, I still keep getting "select another image".
I've tried with both Chrome and Edge, and cleared caches, and whatnot. Nothing helps. Many thanks in advance for any enlightenment. 🙂
Jan 14, 2022 06:29:17 AM by Andrea G