Are you receiving any errors on your end?
I would suggest to try and resize your image to 250x250 or login via another browser to try and upload your profile image. Thank you.
I am also experiencing this issue. I have tried in multiple browsers and private browsing windows. I can't to seem to find any other support contact so posting on here and hoping someone can help.
I've tried the recommended clearing of my cache and cookies, making the photo square (250 by 250 pixels) as well as logging-in and attempting to upload on another browser, but I'm still having problems.
This is the photo I'm trying to upload. As you can see the contrast is decent and my face is clear and bright. I can of course try another photo with my bangs out of the way and my glasses removed, but a photo like this should be able to be used as a profile picture - it's just not being reconized as a face by the AI.
Could Upwork suport please look into why this photo won't upload?