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862ca6a1
Community Member

Profile Picture

My profile picture is not accepted , I don't know the reason

1 REPLY 1
LuiggiR
Moderator
Moderator

Hi Marina,

 

I'm sorry to hear you're having trouble uploading your profile photo. Could you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If you still can't upload it after checking that, then please try clearing your cache and cookies and using a different browser and see if the problem persists. You can check this help article to learn more.

~ Luiggi
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