Profile Verification

[Rebecca S]

I recently joined Upwork and won my frst bid. I am currently working on the project and received an email today saying that my account is suspended until I do a video chat to verify my identity.

I just did this and it was strange. It wasn't to verify my identity, but to test my knowledge. Stranger yet, they asked me a question related to programming, not website building or seo.

They said I would have to wait 24 hours to hear back. Naturally, I am concerned. Are they suddenly looking for a reson to cancel accounts? Anyone else have this issue?

[Felice D]

Hello Rebecca,

I went through the exact same thing last week. The interviewer asked me a question about HTML. I knew the answer but it still made no sense to ask me because I don't have any programming skills listed on my profile nor similar keywords are in my bio. No idea why they do it that way but I think you'll be fine even with a wrong answer.

Keep us posted.

[Rebecca S]

Thankfully, I knew the answer as well. It just threw me off, although I guess it is subjective since much of website building will roam into programming - it's just not my focus. I should have said 'design' I suppose.

[Tracey S]

I had that experience a couple of months ago and the Upwork rep said it was a new validation process. I think half of the validation is that it collects your IP address to confirm that you are actually operating out of the country / location you defined in your profile. I wish they would do the same with clients since I see quite a few that say they're in the USA but their timezone clearly puts them at least 5-8 hours ahead of the US.

[Rebecca S]

I was thinking along those lines as well - and to make sure a person who registers as a native English speaker truly is fluent. 

[Shankar P]

My profile no verify

[Goran V]

Hi Shankar,

Just to confirm that your application hasn't been submitted for a review, if you`re ready please go to the bottom of the page and click on Review Application.
If you`re directed back to the same page, please try clearing your cache and cookies or logging in with another browser. Thank you.

[Rebecca S]

It's been 24 hours. Still no word and my account is still suspended. There is a little alert above my profile that says I need to initiate the video interview still, but that was completed already. Hmmmm....

[Felice D · Accepted solution]

if it has been more than 24 hours you should contact support.

At least that's what they told me to do if I didn't hear back from them.

[Rebecca S]

Thanks! I did that. I never received a reply but it seems the hold on my account is lifted.