I recently joined Upwork and won my frst bid. I am currently working on the project and received an email today saying that my account is suspended until I do a video chat to verify my identity.
I just did this and it was strange. It wasn't to verify my identity, but to test my knowledge. Stranger yet, they asked me a question related to programming, not website building or seo.
They said I would have to wait 24 hours to hear back. Naturally, I am concerned. Are they suddenly looking for a reson to cancel accounts? Anyone else have this issue?
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I went through the exact same thing last week. The interviewer asked me a question about HTML. I knew the answer but it still made no sense to ask me because I don't have any programming skills listed on my profile nor similar keywords are in my bio. No idea why they do it that way but I think you'll be fine even with a wrong answer.
Keep us posted.
Thankfully, I knew the answer as well. It just threw me off, although I guess it is subjective since much of website building will roam into programming - it's just not my focus. I should have said 'design' I suppose.
I had that experience a couple of months ago and the Upwork rep said it was a new validation process. I think half of the validation is that it collects your IP address to confirm that you are actually operating out of the country / location you defined in your profile. I wish they would do the same with clients since I see quite a few that say they're in the USA but their timezone clearly puts them at least 5-8 hours ahead of the US.
Just to confirm that your application hasn't been submitted for a review, if you`re ready please go to the bottom of the page and click on Review Application.
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It's been 24 hours. Still no word and my account is still suspended. There is a little alert above my profile that says I need to initiate the video interview still, but that was completed already. Hmmmm....
if it has been more than 24 hours you should contact support.
At least that's what they told me to do if I didn't hear back from them.