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Profile Verification

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Ace Contributor
Rebecca S Member Since: Jan 4, 2018
1 of 10

I recently joined Upwork and won my frst bid. I am currently working on the project and received an email today saying that my account is suspended until I do a video chat to verify my identity.

 

I just did this and it was strange. It wasn't to verify my identity, but to test my knowledge. Stranger yet, they asked me a question related to programming, not website building or seo.

 

They said I would have to wait 24 hours to hear back. Naturally, I am concerned. Are they suddenly looking for a reson to cancel accounts? Anyone else have this issue?

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Ace Contributor
Felice D Member Since: Jul 2, 2017
2 of 10

Hello Rebecca,

I went through the exact same thing last week. The interviewer asked me a question about HTML. I knew the answer but it still made no sense to ask me because I don't have any programming skills listed on my profile nor similar keywords are in my bio. No idea why they do it that way but I think you'll be fine even with a wrong answer.

Keep us posted.

--
"The truth is generally seen, rarely heard."
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Ace Contributor
Rebecca S Member Since: Jan 4, 2018
3 of 10

Thankfully, I knew the answer as well. It just threw me off, although I guess it is subjective since much of website building will roam into programming - it's just not my focus. I should have said 'design' I suppose.

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Ace Contributor
Tracey S Member Since: Nov 30, 2017
4 of 10

I had that experience a couple of months ago and the Upwork rep said it was a new validation process. I think half of the validation is that it collects your IP address to confirm that you are actually operating out of the country / location you defined in your profile. I wish they would do the same with clients since I see quite a few that say they're in the USA but their timezone clearly puts them at least 5-8 hours ahead of the US.

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Ace Contributor
Rebecca S Member Since: Jan 4, 2018
5 of 10

I was thinking along those lines as well - and to make sure a person who registers as a native English speaker truly is fluent. 

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Active Member
Shankar P Member Since: Feb 27, 2020
6 of 10
My profile no verify
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
7 of 10

Hi Shankar,

Just to confirm that your application hasn't been submitted for a review, if you`re ready please go to the bottom of the page and click on Review Application.
If you`re directed back to the same page, please try clearing your cache and cookies or logging in with another browser. Thank you.


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Ace Contributor
Rebecca S Member Since: Jan 4, 2018
8 of 10

It's been 24 hours. Still no word and my account is still suspended. There is a little alert above my profile that says I need to initiate the video interview still, but that was completed already. Hmmmm....

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Ace Contributor
Felice D Member Since: Jul 2, 2017
BEST ANSWER
9 of 10

if it has been more than 24 hours you should contact support.

At least that's what they told me to do if I didn't hear back from them.

--
"The truth is generally seen, rarely heard."

View solution in original post

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Ace Contributor
Rebecca S Member Since: Jan 4, 2018
10 of 10

Thanks! I did that. I never received a reply but it seems the hold on my account is lifted.