Profile approval after verification

[Rammy K]

One of my friend is facing an issue with profile approval, He has comppleted his video and document verification as well, but still his profile is not approved. He was using upwork from past 3-4 years but he deleted that account and now created new one. Any suggestion?

[Goran V]

Hi Rammy,

Unfortunately I can`t share details for another user with you and we can`t discuss private details publicly in the Community. Please refer your friend to his tickets where our team has shared more details. Thank you!