Profile location is correct, but shows 'not qualified' in proposals

[bradthompson46]

Hello,

While looking for work, I am flagged with the red dot of death as 'not qualified' as a US-based native speaker ... yet my profile accurately shows me living in Minneapolis (still a part of the USA :-).  Apparently this 'not qualified' is communicated when I submit a proposal.  How do I correct this miscategorization?  Am I doing something wrong?  Many thanks!!

[prestonhunter · Accepted solution]

Just ignore this. It's a display error on Upwork's part. They're working on it. Has been discussed extensively in other threads.

[bradthompson46]

Thank you, Preston!!!

[kochubei_valeria]

Hi Brad,

Let us create a support ticket for you so we can keep you updated about this error. As Preston noted, you should still be able to submit a proposal despite the error.

Thanks!

[bradthompson46]

Sounds good. Do you need anything from me to create the support ticket?
Thanks!

[kochubei_valeria]

We have already created a ticket, Brad, and you should receive updates through the email you registered with your Upwork account.

Thanks!