Nov 21, 2019 09:08:54 AM Edited Nov 21, 2019 09:19:54 AM by Bojan S
Hi, I recently updated my profile name from an alias (which I did not realize was against Upworks TOS at first) to Tyler B (my real name) as I had to verify my profile. After updating my profile name my account was verified, I see my previous profile name still on upwork even in the contact information it shows my real name. It shows up on forums as my real name, but when I view my own profile, my name is still not updated. Please help with this as I am not sure what clients are seeing and I have been intorducing myself as my real name in all my proposals and dont want to confuse prospective clients. Attached is a screenshot of what I currently see (my alias) which should've been updated from day one.
**Edited for community guidelines**
Thank you in advance,
Tyler
Solved! Go to Solution.
Nov 21, 2019 09:19:23 AM by Bojan S
Hi Tyler,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Nov 21, 2019 09:19:23 AM by Bojan S
Hi Tyler,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Dec 11, 2022 06:56:42 AM by Jesmin A
I want to update my verified name. I verified my account in 2019. But after marriage my name was changed. The Government provided me with a new digital NID.
Dec 11, 2022 10:37:06 AM by Annie Jane B
Hi Riya,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.