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dweatherall
Community Member

Profile photo will not upload

I have tried several times to upload my profile photo and the site will not accept the photo.  I keep getting the message that it doesn't recognize my face in the photo.  The photos that I have tried to upload all meet the criteria. Is there a way around this or a way to contact support?

7 REPLIES 7
BojanS
Community Manager
Community Manager

Hi Donnell,

 

Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

~ Bojan
Upwork

Thank you! I’ll check all that!
46c9a70d
Community Member

Mine is doing the same, unfortunately - I tried all the steps you mentioned but no luck, just states there's an error:

 

"Sorry, something went wrong. We were unable to upload your image"

That’s what I was getting. I finally got one to upload. I had to change it
to a png and resize it.

I've tried both PNG and jpg - nothing.

Glad you at least saw some progress!

Did you resize your PNG? I had to do mine twice before it accepted it. The
first time I resized by 75% and it still wouldn’t take it. I resized agin
by 50% and it accepted it. Good luck!
BojanS
Community Manager
Community Manager

Thank you for reaching out to us, Michael.

 

One of our team members will reach out to you directly via support ticket to assist you with uploading your profile photo. 

~ Bojan
Upwork
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