Apr 19, 2019 08:39:55 AM by Donnell W
I have tried several times to upload my profile photo and the site will not accept the photo. I keep getting the message that it doesn't recognize my face in the photo. The photos that I have tried to upload all meet the criteria. Is there a way around this or a way to contact support?
Apr 19, 2019 09:24:16 AM by Bojan S
Hi Donnell,
Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.
Apr 19, 2019 10:00:26 AM by Michael P
Mine is doing the same, unfortunately - I tried all the steps you mentioned but no luck, just states there's an error:
"Sorry, something went wrong. We were unable to upload your image"
Apr 19, 2019 10:15:39 AM by Donnell W
Apr 19, 2019 10:51:14 AM by Michael P
I've tried both PNG and jpg - nothing.
Glad you at least saw some progress!
Apr 19, 2019 11:34:39 AM by Donnell W
Apr 19, 2019 10:17:01 AM by Bojan S
Thank you for reaching out to us, Michael.
One of our team members will reach out to you directly via support ticket to assist you with uploading your profile photo.