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Profile photo will not upload

Active Member
Donnell W Member Since: Apr 19, 2019
1 of 8

I have tried several times to upload my profile photo and the site will not accept the photo.  I keep getting the message that it doesn't recognize my face in the photo.  The photos that I have tried to upload all meet the criteria. Is there a way around this or a way to contact support?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 8

Hi Donnell,

 

Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.


~ Bojan
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Active Member
Donnell W Member Since: Apr 19, 2019
3 of 8
Thank you! I’ll check all that!
Active Member
Michael P Member Since: Apr 19, 2019
4 of 8

Mine is doing the same, unfortunately - I tried all the steps you mentioned but no luck, just states there's an error:

 

"Sorry, something went wrong. We were unable to upload your image"

Active Member
Donnell W Member Since: Apr 19, 2019
5 of 8
That’s what I was getting. I finally got one to upload. I had to change it
to a png and resize it.
Active Member
Michael P Member Since: Apr 19, 2019
6 of 8

I've tried both PNG and jpg - nothing.

Glad you at least saw some progress!

Active Member
Donnell W Member Since: Apr 19, 2019
7 of 8
Did you resize your PNG? I had to do mine twice before it accepted it. The
first time I resized by 75% and it still wouldn’t take it. I resized agin
by 50% and it accepted it. Good luck!
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 8

Thank you for reaching out to us, Michael.

 

One of our team members will reach out to you directly via support ticket to assist you with uploading your profile photo. 


~ Bojan
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