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Profile photo

Active Member
Sarah R Member Since: Oct 26, 2016
1 of 4

I am new to this site and trying to upload my profile picture to create my profile.  However each time I upload a photo, it rotates it and therefore won't accept any.  Why is this happening and how can I stop it? Thanks

Vladimir G Moderator Member Since: Oct 31, 2014
2 of 4

Hi Sarah,


Please rotate your photo in the opposite direction before uploading it, clear the image meta-data or take a new photo (without rotating your mobile phone in case you're using it to take the photo) .

Active Member
Sarah R Member Since: Oct 26, 2016
3 of 4



I have tried rotating it before uploading but it still moves it to the same position, very strange!

I'm not sure what you mean by 'clearing the meta data' I'm afraid and can't see an option anywhere to do that.
I will try taking a new photo soon if I can't resolve it.




Valeria K Moderator Member Since: Mar 6, 2014
4 of 4



Your picture is aligned normally now. Please, let us know if you have any further questions.

~ Valeria