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Profile picture not uploading

14455c7b
Active Member
Justin H Member Since: Apr 1, 2021
1 of 5

I've tried many times - upload image, loads, save, I get this message:

Your portrait has been successfully uploaded and is being validated. It may take few minutes.

Nothing happens after that. Ever.

I'm confused as to why my profile picture is not displaying.

Anyone know? Seems like a very difficult task to reach out to support - still don't know how to make a support ticket.

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2 of 5

Hi Justin,


Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.


Thank you!

~Andrea
Upwork
14455c7b
Active Member
Justin H Member Since: Apr 1, 2021
3 of 5

Hi Andrea, thanks for your reply!

.jpg, 512px X 512px, 29kb, very clear of my shoulders and head, tried chrome and safari 🤷‍♂️

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4 of 5

Hi Justin,

 

Thanks for confirming that! I've escalated your issue to the team and one of our agents will reach out to you via support ticket in order to assist you further.

 

~Andrea
Upwork
14455c7b
Active Member
Justin H Member Since: Apr 1, 2021
5 of 5

Awesome, thank you!

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