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adamsehr
Community Member

Profile picture won't upload

Hello,

 

I have been attempting to upload a profile picture to complete the creation of my profile but I keep being informed the software cannot detect my face.  The picture is the correct size and I cleared my cache as well as attempted a different browser.  Also, I am not able to use the cropping adjustments.  Whenever I click and drag the re-positioning or re-sizing tools, nothing happens.

ACCEPTED SOLUTION
bstojadinovic
Community Manager
Community Manager

Hi Adam,

 

Could you please crop your profile photo to shows just your face and no more of your body than your neck and shoulders, and resize it to 250x250dpi. 

 

Let us know if the issue persists.

 

Thank you! 

~ Bojan
Upwork

View solution in original post

2 REPLIES 2
bstojadinovic
Community Manager
Community Manager

Hi Adam,

 

Could you please crop your profile photo to shows just your face and no more of your body than your neck and shoulders, and resize it to 250x250dpi. 

 

Let us know if the issue persists.

 

Thank you! 

~ Bojan
Upwork

It worked, thanks!
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