Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Profile picture won't upload

Active Member
Adam S Member Since: Nov 11, 2019
1 of 3

Hello,

 

I have been attempting to upload a profile picture to complete the creation of my profile but I keep being informed the software cannot detect my face.  The picture is the correct size and I cleared my cache as well as attempted a different browser.  Also, I am not able to use the cropping adjustments.  Whenever I click and drag the re-positioning or re-sizing tools, nothing happens.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
2 of 3

Hi Adam,

 

Could you please crop your profile photo to shows just your face and no more of your body than your neck and shoulders, and resize it to 250x250dpi. 

 

Let us know if the issue persists.

 

Thank you! 

~ Bojan
Untitled
Active Member
Adam S Member Since: Nov 11, 2019
3 of 3
It worked, thanks!
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS