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Profile picture won't upload

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Active Member
Sophie M Member Since: Feb 20, 2020
1 of 5

Hello! I'm trying to upload a profile picture and have ensured the sizing is correct, but every time I save the photo I get an error message that something went wrong and the site was unable to save my photo. Help?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 5

Hi Sophie,

 

I'm sorry to hear about the trouble this caused. Could you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format, and at least 250px by 250px? Make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

 

Thank you!

~ Bojan
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Sheneela A Member Since: Feb 20, 2020
3 of 5

Hi, I'm unable to upload my profile picture. I have tried to follow the guidelines, but it's not working. Can you please help?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 5

Hi Sheneela,

 

I just checked this for you and it looks like you were able to upload your profile photo. Could you please clear your cache and cookies or log in with another browser to check if it is showing on your end?

 

Thank you.

~ Bojan
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Active Member
Sheneela A Member Since: Feb 20, 2020
5 of 5

Thank you for getting back to me. I tried on more time after leaving a message here and it was successful. It is now showing at my end as well.

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