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Profile security

fielding-shelby
Active Member
Shelby F Member Since: Nov 29, 2020
1 of 2

Hello, my name is Shelby. I am trying to reset my security answer that I seem to have forgotten. However, I haven't used Upwork in a while, so my devices are not recognized by my profile/account. So every time I click to change my security answer it tells me it's already sent an email, despite not sending one, and says it doesn't recognize my device. This is a headache, can someone please help?

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
2 of 2

Hi Shelby,

 

I'm sorry to hear you've had trouble changing your security answer. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi

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