Profile security

[fielding-shelby]

Hello, my name is Shelby. I am trying to reset my security answer that I seem to have forgotten. However, I haven't used Upwork in a while, so my devices are not recognized by my profile/account. So every time I click to change my security answer it tells me it's already sent an email, despite not sending one, and says it doesn't recognize my device. This is a headache, can someone please help?

[LuiggiR]

Hi Shelby,

I'm sorry to hear you've had trouble changing your security answer. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.