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Purchasing connects issue

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Active Member
Janine N Member Since: Aug 30, 2017
1 of 4
I just added a new billing method when I was trying to purchase 10 connects. After the page got reloaded, I received a message that my card was charged but I didn't receive my connects. Please help how can I get my refund.
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 4

Hi Janine,

 

Thanks for reaching out to us. I checked and it seems that you already received the Connects you are referring to. Please check out the Reports > Connects History for more information. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
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Active Member
Janine N Member Since: Aug 30, 2017
3 of 4

The 10 connects that I received was for my 2nd purchase. I didn't receive the 1st one that I tried to purchase but I still got charged for it. Please see attached screenshot below, the currency is in PHP.

 

**Edited for Community Guidelines**

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 4

Hi Janine,

 

I checked and it seems that your concern was already escalated and one of our team members reached out to you via this support ticket to assist you further.

 

Thank you.

~ Aleksandar
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