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Query regarding refund.

Community Guru
Nichola L Member Since: Mar 13, 2015
11 of 12

@Prachi T wrote:

My two cents on this in addition to what Kathy said.


Reading different threads here about disputes, I see that Upwork does not think it is worth their time to try and mediate low-dollar disputes. So, in such cases, they refund the client as well as reimburse the freelancer for their efforts. 

This issue going for arbitration is extremely unlikely. The chances of Upwork letting both parties have the money are more. However, I suspect Upwork will carry out at least some checks before taking this action. 




You are way, way off base here. Upwork does not judge work when it comes to mediation. It tries to get both parties to come to some sort of agreement themselves. Upwork most certainly does not refund the client as well as reimbursing the freelancer in a dispute.


If a dispute (and this only applies to fixed-rate jobs) goes as far as arbitration then a fee is paid by Upwork, the client and the freelancer to an independent body to judge the case. Upwork has no say, whatsoever, in the final outcome. 


I strongly suggest that you read Upwork's terms of service before making these kinds of misleading statements.  


Community Guru
Prachi T Member Since: Nov 4, 2017
12 of 12

Thank you for your reply Nichola.

My apologies if anyone was misled by my statements, I did not intend to do that.


I was merely speaking from having read about courtesy payments in threads such as these:


Clearly, I missed some crucial points, but I'll try to do better next time Smiley Happy