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Re: Account on Hold - Video Verification Requested

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
31 of 187

Hi Vyacheslav,

 

I see you managed to use the link our team sent in their original notification and verified your profile.

Active Member
Max O Member Since: Nov 25, 2016
32 of 187

Today I saw this message and I'm getting confused. 

How can I know, what happend with my account? 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
33 of 187

Hi Max,

 

Please, refer to the notification that was sent to you earlier today with details about accessing the live chat and having your account verified.

 

Thanks.

~ Valeria
Untitled
Active Member
Pavel K Member Since: Nov 25, 2016
34 of 187
 
Community Guru
Preston H Member Since: Nov 24, 2014
35 of 187

re: "My account has been suspended. Why??"

 

Pavel:
There are many reasons why accounts are suspended.


It is a normal thing. Don't worry. Sometimes it just means you're new and Upwork wants to confirm your identity.

 

You should have been sent an email message explaining what steps you need to take. Also, if you go to the Help section you should be able to see an open ticket with the same information.

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
36 of 187

Hi Pavel,

 

Please check the email and the ticket our team sent in order to follow the link and complete the requested verification call. Please check my previous replies on this thread and proceed with the initiating the video call.

Active Member
Maninder S Member Since: Nov 25, 2016
37 of 187

I am new to upwork
Now a message is showed on my profile that your account is suspend please contact customer support. Why my account is suspended?

Community Guru
Petra R Member Since: Aug 3, 2011
38 of 187

 


@Maninder S wrote:

I am new to upwork
Now a message is showed on my profile that your account is suspend please contact customer support. Why my account is suspended?


 I would suggest that you " please contact customer support. "

 

You may just need to supply some extra verification steps.

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
39 of 187

Hi Maninder,

 

You can check and reply to the existing ticket that the team sent to you earlier today. It also includes all the necessary steps you need to complete your account verification.

~ Valeria
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Active Member
Stanislav S Member Since: Nov 27, 2016
40 of 187

hi. can you help me with this message "Your account has been suspended. Please contact customer support."

thanks.

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