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arunasalman
Community Member

Received the payment but status not updated

Hello, 

 

I have received payment for one of my direct contracts, it shows up in the trasactions but on the contract it is still showing as payment requested. Kindly assist as I do not want the client to be doubly charged. 

 

Thank you and have  a good day, 

Aruna

ACCEPTED SOLUTION
JoanneP
Moderator
Moderator

Hi Aruna,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

View solution in original post

1 REPLY 1
JoanneP
Moderator
Moderator

Hi Aruna,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
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