Refund my card and honor promotion

[#1]

Hello,
I have already tried to submit a request through the help site, but the help system did not give me an option to address my concern. Frustrating.

I was informed by Upwork that:"Your $100 credit will be applied when you hire a freelancer on Upwork." This did not happen and my credit card was charged instead.

Please refund $100 to my credit card and credit my Upwork account with $100 so that I can get a job started.

Thank you,
—Gavin J.

[#2 · Accepted solution]

Hi Gavin,

Based on the thread below (see Avery O's post):

https://community.upwork.com/t5/Clients/Where-is-my-100-quot-comeback-quot-credit/td-p/366254/page/2

You would first need to hire a freelancer and then you will receive the credit right after7 days.

[#3]

I already hired a freelancer, but my credit card was still charged $100. When will I receive my refund? 

[#4]

Hi Gavin,

Samrat is correct, if you hired a freelancer using the account associated with the email address you received the promo to, the credit will be applied to your Upwork account within 7 days.

[#5]

Who can confirm that I will receive my $100 credit? How do I contact a company representative about getting my credit card refunded?

[#6]

Gavin,

If all eligibility requirements for the promotion were met and you received the confirmation, the credit will be applied to your account within 7 days after you hire a freelancer. I'll also follow up with the team for additional information about your concern.

[#7]

Who marked this as solved? It isn't solved until I am properly refunded and the credit is in my account. 

[#8]

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@Gavin J wrote:

Who marked this as solved? It isn't solved until I am properly refunded and the credit is in my account. 

---

 Read what Valeria told you very carefully:

@Valeria K wrote:

Hi Gavin,

Samrat is correct, if you hired a freelancer using the account associated with the email address you received the promo to, the credit will be applied to your Upwork account within 7 days.

[#9]

Who are you? Are you an employee of Upwork? Can you confirm that I will get my refund? Can you confirm that the Upwork system has my promotions flagged correctly? I did use the correct email address, but clearly I don't trust this service yet since my first interaction with the company has not been user-friendly at all.

Where is a phone number that I can talk to a representative of the company (that handles billing issues) that can address my concerns? 

[#10]

Has it been seven days?