Feb 28, 2019 01:18:16 AM by Kaushal V
I closed my old account for some reason and now i want to reopen it so can you help me with restoring my old account? I created this account in order to ask this question and promise to close it once my old account is retrieved 🙂
Feb 28, 2019 02:04:04 AM by Goran V
Hi Kaushal,
One of our team members will reach out to you via ticket and assist you further with your accounts, thank you.
Sep 2, 2019 10:05:42 PM Edited Sep 2, 2019 10:25:45 PM by Avery O
Hello upwork,
Can i reopen my old account.I have created account in 2018 and complete 1 job on that my old account and I have closed in the end of 2018 because of busy schedule.Now i want to open my old account.
user name is **edited for Community Guidelines**
please help me for reopen my accout.
please check attached picture.
thank you
Sep 2, 2019 11:34:35 PM by Avery O
Hi Azeem,
I have reinstated your account as requested. To comply with the Upwork Terms of Service, please make sure to close this new account. The team will also reach out to you with more information about your account. Thank you!
Sep 3, 2019 07:17:42 AM Edited Sep 3, 2019 07:29:03 AM by Azeem S
I will be very happy if you can reopen my old account.Yes !! sure when i get my old account then i close my new account.
Thank you so much!!
Sep 3, 2019 07:33:59 AM Edited Sep 3, 2019 07:42:12 AM by Azeem S
Thank you so much for open my old account.I am very happy.Now i need to close my new account.
thank you again.
I need one more help.I was use dummy picture on my old account in 2018.Can i change my profile??
Sep 3, 2019 08:40:46 AM by Bojan S
Hi Azeem,
Please check this help article for more information on how to update your profile photo and this one for closing your account.
Thank you!
Sep 3, 2019 09:43:18 AM by Azeem S
Hello UPWORK,
Thank you for reopen my old account.
Today i am very happy with my old account.
I need your help.I put a dummy picture(profile) on my upwork account.Everything is ok.But i need to change my profile before vedio chat.Had a vedio call even after working on this account.You can check my previous ip address.I still use the same laptop as before.
Kindly help me!
Thanks again
Azeem:)
Sep 3, 2019 10:03:38 AM by Bojan S
Hi Azeem,
You’ll need to complete the verification process before editing your profile photo. In order to resolve the issue with your account and lift the hold placed on it, you will need to complete your ID verification following guidelines shared by our team in this ticket.
Once you are ready to proceed with the verification process confirm that with our team and our agent will follow up to guide you through the process.
Thank you!
Sep 3, 2019 10:12:27 AM by Azeem S
Hi,
Ok i send my id card details.But my profile is changed.My profile does not exist today with my ID card like i told you.I accidently changed my profile earlier 2018.If i send all my details then there will be no issue with my account ??
Thank you:)
Sep 3, 2019 10:18:16 AM Edited Sep 3, 2019 10:19:07 AM by Azeem S
Thank you for Guide.
I have sent my ID card details and i get a badge on my profile.
Aug 1, 2022 02:56:54 AM by Behroz A
I have a some how same problem I closed my account accidently
can you please help me open that account for me
Aug 1, 2022 04:15:55 AM by Nikola S
Hi Behroz,
Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your message and assist you accordingly.
Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.
Nov 26, 2020 08:49:55 PM by Cabreya W
Nov 26, 2020 10:50:38 PM by Joanne P
Hi Cabreya,
One of our team members will reach out and assist you directly via a support ticket.