Requesting a manual name review

[#1]

My bank account is under a nickname that I have and my license is under my full name. I have tried going through support to contact CS to request a manual name review and the email option is greyed out so I cant use it. After extensive searching to try and find a way to contact CS privately I have come up empty handed 😞

Does someone know how to request a manual name review? If you do can you help me? It would be greatly appreciated.

[#2 · Accepted solution]

Hi William,

One of our agents will contact you directly via ticket and assist you further, thank you.

[#3]

Thank you!

[#4]

I have the same problem! I got by my middle name and my bank account is under my legal first name. What can I do here?

[#5]

Hi Laney,

We will have one of our agents reach out to you directly to help assist you with this.

[#6]

got the same problem, hoping to contact you directly

[#7]

Hello Tim,

I have escalated your concern. One of our representatives will get in touch with you shortly. Thanks!

[#8]

I need to be contacted for the same issue please. Thanks

[#9]

Hello M,

I have escalated your concern. One of our representatives will get in touch with you shortly. Thank you.

[#10]

Hello, I also have the same issue as William where my license name is under my full name and bank is under my secondary name. I need help verfiying that the bank account is all under me.

[#11]

Hi Yingqian,

I see that you already chatted with one of our team members. Please monitor their updates within 24 hours. Thank you!

[#12]

Hi, I haven't received any updates yet.

[#13]

I haven't received any updates regarding the verification process of my bank account that is under my secondary name.

[#14]

Hi Yingqian,

I'll follow up with the team about your request and we'll have you updated as soon as possible.

Sorry about the delay.

UPDATE: the name on your payment method has been approved.

[#15]

Hi,
I have the same issue. Need to request a manual name review, so I can add my business checking account (under my business name) for withdrawals. Can someone contact me?

Thank you!
Mike

[#16]

Sure, Mike! Let us get somebody reach out to you directly about that.

[#17]

Hi Valeria,
I have same issue. Agency name is different than my name. How can I resolve this problem?
Thank you,
Valerii

[#18]

Hi Valerii, 

This should not be an issue if you are the agency owner, and the bank account name matches your name. Let me know if you have other questions!

[#19]

I am also facing this problem. I am a partner in an agency, obviously our agency has a company name and I have my own name. I have setup our agency to have our tax ID and legal company name, which matches our bank account. However, I can't seem to setup payment.  I have viewed the help article, which says to 'click here' to request a manual name verification, but that just takes me to the same help article with the same link. How do I create a ticket to request the name verification?

[#20]

Thank you for reaching out to us, Christopher.

One of our team members will reach out to you directly via a support ticket to assist you with your request.